Ben Melrose Garden Design Ltd. understands the importance of privacy and the security of your personal information. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we might collect personal information, as well as your rights over any personal information we hold about you. This policy applies if you use our products or services, or communicate with us over the phone, online, or via email, by using our website or interacting with us on social media.  This policy gives effect to our commitment to protect your personal information.

Who we are

When we say ‘we’ or ‘us’ in this policy, we are referring to Ben Melrose Garden Design Ltd. Our website address is:

What information do we hold?

Information that you provide to us such as; your name, address, telephone number, email address, bank account and payment card details; Information about the products or services that we have provided to you (including for example, the goods we have provided to you, when and what you paid, and the way you use our products and services etc.).

Our website

Our website ( uses Google Analytics. This is a commonly used analysis service from Google Inc. that uses cookies, which are text files saved to your computer that make it possible to analyse how you use the website.

Cookies are a technology that can be used to tailor information from a website to meet your needs. You can instruct your browser to accept or refuse cookies via your browser settings. You can prevent cookies from being saved by adjusting your browser settings; however, in this case you may not be able to use all functions offered on this website. In addition, you can prevent the data generated by the cookie related to your use of this website from being sent to and processed by Google by downloading and installing the browser add-on available via Google Analytics automatically saves the name of your ISP, the web page that referred you to us, the web pages you visit on our website as well as the date and duration of your visit. We use Google Analytics to better understand visitor preferences and optimally design its web pages.

We do not use our website to gather personal information, unless you have contacted us through our website, however if we require personal information from you we will notify you of this in advance.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites may behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who might we share your data with?

We may transfer your personal information to other organisations in certain scenarios. For example:

If we’re discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers – but only so they can evaluate that business; If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you; If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions; If we need to do so in order to exercise or protect our legal rights, users, systems and Services; or in response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

When using one our website, you may be able to share information through social networks. When doing this your personal information may be visible to the providers of those social networks, their other users and ourselves. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

What rights you have over your data?

Right to Stop or Limit our Processing of Your Data

How Long Do We Keep Your Information For?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.